With Kloud Kandy it is important to us that our customers feel they are treated fairly. We always want you to feel safe ordering from us knowing that we have your best interest in mind. Our team is top-notch in our product knowledge and will answer all your questions to ensure that you will be completely satisfied with your choice before you make a purchase. Our goal is to not just be number one in customer service but be dedicated to ensuring that you reach your wellness goals and get on the right track to living a happier life. If You are not satisfied with our products please give us a call or email and we will help you with your return/exchange.

 

​Our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we, unfortunately, can not offer you a refund or exchange. To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt of proof of purchase. Refunds, Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3-7 business days. Please note, that we do not offer refunds on any vaping products.

 

This policy applies only to products purchased from kloudkandy.com. If you purchased directly from a retailer, please refer to their return/refund policy.

 

KloudKandy’s Customer Service Hours of Operation:

Monday – Friday: 10am – 4pm EST

(678)551-9667
email: sales@kloudkandy.com